El Esha | Hair Salon | Peterborough

Terms and Conditions

Ladies

Cut and finish

60 minute appointment
Service includes consultation, shampoo, condition, cut and blow-dry

Redesign

70 minute appointment
Service includes consultation, shampoo, condition, redesign cut and blow-dry
A redesign is creating a new design or shape in the hair, or where the length is taken up more than 2 inches, or the hair cut is longer than 8 weeks between cuts. Your stylist will advise you if you need a redesign or not

Blow-dry

30 minute appointment
Service includes consultation, shampoo, and condition and blow-dry

Hair up

60 minute appointment
Service includes styling previously washed and dried hair
Hair accessories can be used
Pins supplied

Gents
Wet cut

45 minute appointment
Service includes consultation, shampoo, condition, cut and blow-dry

Dry cut

30 minute appointment
service includes consultation, cut and style

Colour
Full head/roots

Length of appointment time is determined by the length of your hair
May be more than 1 colour
Please be aware that 48 hours prior to any hair colour service, we require you to undertake an allergy test
We reserve the right to not perform a colour service unless an allergy skin test has been applied 48 hours prior to your appointment

Woven highlights

Full head is a minimum of 90 minutes
Half head is a minimum of 60 minutes
May be more than 1 colour
Please be aware that 48 hours prior to any hair colour service, we require you to undertake an allergy test
We reserve the right to not perform a colour service unless an allergy skin test has been applied 48 hours prior to your appointment

Colour sale

Half price colour on selected dates
Offer only available with a full price cut and finish or a blow dry with the minimum value of ￡10
Not available in conjunction with any other offer
Available with selected stylists
Limited availability
Please be aware that 48 hours prior to any hair colour service, we require you to undertake an allergy test
We reserve the right to not perform a colour service unless an allergy skin test has been applied 48 hours prior to your appointment

Other Services

Recommend a friend

Half price cut and finish with new clients with a selected stylist
Not available in conjunction with any other offer
Promotion available only for introductory/first time visits to EL esha
Voucher/text message must be present at check in
The friend that has recommended will receive a half price cut and finish
Multiple offers may be collected

Child cuts

Under 12’s are classed as a child
13-16 are charged half the price of selected stylist cut and finish price
17+ are charged full price

Standby cut and finish

60 minute appointment
Service includes consultation, shampoo, condition, cut and blow-dry
May only be booked on the day
Stylist is not allocated until the time of appointment

High maintenance club

30 minute appointment
Service includes consultation, shampoo, condition and blowd-dry
42 day membership for 6 Blow-dry appointments
Must be purchased in advance
Bronze, Silver or Gold level set at the time of purchase
Bronze membership valid with available stylist of your choice
Silver membership valid with a senior stylist of your choice
Gold membership valid with Designer or Artistic leader of your choice
Not available in conjunction with any other offer
El esha is not liable for change of circumstances
Non refundable

Love your hair

15-30 minute appointment
Dry styling with heated tools and products
Purchased in advance
Bronze, Silver or Gold level set at the time of purchase
Bronze membership valid with available stylist of your choice
Silver membership valid with a senior stylist of your choice
Gold membership valid with Designer or Artistic leader of your choice
Not available in conjunction with any other offer
El esha is not liable for change of circumstances
Non refundable

Prom princess

30 minute appointment
Service includes consultation, shampoo, condition and hair up
Purchase in advance
El esha are not liable for change of circumstances
Non refundable

Bridal package

Service includes pre-wedding day trial for Bride
Must be purchased in advance
Travel charges may apply
Not available in conjunction with any other offer
Extra guest charge may apply
Pay in advance or deposit left

Customer Complaints Process

Tell someone you are not happy while still in the salon if possible before leaving. Where we think this is reasonable, we will redo a part or all of the service again as soon as possible, free of charge.
If you have already left the salon, do not go to another salon, please contact EL esha via telephone 01733 310879 or email elesha@btconnect.com within 2 weeks of the service. We take all feedback seriously and we aim to resolve all complaints within 8 weeks of the service.
If we cannot fix the problem or you would prefer a refund, we may offer a partial refund or full refund depending on how reasonable we consider your complaint to be.
If after following our complaints policy we still can’t agree on how to resolve the complaint to your satisfaction, as required by the Alternative Dispute Resolution for Consumer disputes Regulations 2015 we will refer you to a certified alternative dispute resolution provider, hair & beauty mediator. As mediators they will listen to both sides and help us work together. This is not legally binding unless both parties agree on an outcome, but it is cheaper and quicker than taking legal action.
Please not there is a charge of £12.00 incl.VAT for the client and £30.00 incl.VAT for the salon.

RESERVATION POLICY

We kindly ask that you pay a reservation fee on making an appointment. We understand that things change. In the event you need to move your appointment, please give us at least 24hours notice and we will happily transfer your fee to another booking. Should your notice be within 24 hours, we will, with all good faith, endeavour to sell the empty appointment. Should we be able to sell the appointment, we will happily transfer your reservation fee to another appointment. Reservation fees are £10 for appointments of 60 minutes or less, £25 for appointments for chemical services